Q1: What is the warranty for the F4 flood light?
RE: For the F4 Series SMD LED flood light,Dualrays provide 5 years warranty.If any quality problems on our side occured in this period ,we will take on the shipping cost and replacement.
Q2: What’s your shipping method ?
RE: UPS, DHL, Fedex, TNT or Shipping by Air,by train(for Europe) or by sea for option.
Q3: Can I start with 1pcs for testing?
RE: Yes, 1pcs sample order for testing welcome.
Q4: What is the production time?
RE: Normally 3-5 business days for samples, 10-15 business days for bulk orders.
Q5: Can you do DIAlux Simulation?
RE: We have professional DIAlux team to support you, IES files also can be downloaded on our Website.
Q6: Do you offer mounting accessories?
RE: Yes, please contact us for details.
Q7: Do you offer OEM or ODM?
RE: OEM and ODM service with customers‘ label is available,various choice for the package as below:
1. We can provide you with our present products with your own label;
2. We can modify our products as your request;
3. We can even develop totally new products based on your design;
Q8: What‘re the chips and drivers used?
RE: High brightness LUMILEDS LEDs light source,Meanwell/Sose drivers for standard configuration.
Q9: Labeling ?
RE: Neutral labeling/ Custom designed labels / Laser printing labels (at request).
Q10: Dimming functions?
RE: DALI,PIR,1-10V diming available,built-in daylight sensor available for intellgent control for option.
For more, please contact us freely.
Thank you for your using Dualrays LED luminaires, we regards quality first as our marketing philosophy from the design and package of all our
products,we here declare that all of our products are tested by professionals and obey strict quality standards,we have professional after-sale
service team to follow our customers,we promise that when you find any quality problems caused by the products quality itself within its
guarantee period,you can contact us freely. When confirmed by the QC Department, we will immediately help you to exchange or
maintain products for free.Shenzhen Dualrays Optoelectronics Co., LIMITED. will serve you with heart and soul!
Tel: 0086-755-2306 6948
Fax: 0086-755-6164 1072
Zip Code: 518125
Add: 6th Floor,Building 10, Gangzai Industrial Park, Furong Industrial Park,Xinqiao Industrial District,Shajing,Bao‘an District,Shenzhen 518125, P.R.China
Tag words: Driverless LED flood light , UFO LED high bay , LED troffer , LED area light , LED street light, Dualrays,Dualrays Optoelectronics, Shenzhen Dualrays Optoelectronics Co.,LIMITED