Q1: What is the warranty? What service can I get during this period?
RE: For the D2 Series LED triproof light,Dualrays provide 5 years warranty.If any quality problems on our side occured in this period ,we will take on the shipping cost and replacement.
Q2: What are the applications of your D2 tri-proof light?
RE:Our street light can be applied in Replacement for fluorescent NCF
* Workshops and warehouse
* Garage and car parks
* Sport facility
* Outdoor & Indoor Locations, etc.
Q3: Can I start from 1pcs sample?
RE: Yes, 1pcs sample order for testing welcomed. Dularays make effort to support every customer.
Q4: What is the production time normally?
RE: Normally 3-5 business days for samples, 10-15 business days for bulk orders.
Q5: Can you do DIAlux Simulation?
RE: We have professional DIAlux team to support you, IES files also can be downloaded on our Website or inquire us to send.
Q6: Do you offer smart controllers?
RE: Yes, please contact us for details.
Q7: What’s the payment methods you can accept ?
RE: We can accept multi payment routes in order to be more flexible and convenient for our customers all over the world,Western Union,Paypal,T/T,L/C.But generally the standard payment method is T/T for bulk orders,30% T/T in advance,balance 70% before shipment The bank information is written in the PI.
Q8: What‘re the chips and drivers used?
RE: High brightness San‘an SMD2835 LEDs light source,BOKE flicker free drivers for standard configuration.
Q9: What is the beam angle?
Q12: Finish color?
Q10: What’s your shipping method ?
RE: UPS, DHL, Fedex, TNT or Shipping by Air,by train(for Europe) or by sea for option.
Q11: Labeling ?
RE: Neutral labeling/ Custom designed labels / Laser printing labels (at request).
RE: Standard colors: Silver,other colors can be customized, based on MOQ 50PCS.
Q13: Dimming functions?
RE: PIR sensor,Emergency,1-10V,DALI,Microwave sensor is available.
Welcome to contact us for more information.
Let's meet DUALRAYS from below pictures!
* Professional team: >10 years experience, own factory, >10 engineers team, powerful production capacity and QC management system, provide both good quality product and service;
* Reliable brand: Built up stable and long-term cooperation with Europe customers, got high prise and trust, and have warehouse in Netherlands for better service;
* Provide DIALux simulation: Send us your parameters of the applications, like distance, height, width, etc, our engineer team will do simulation according to your demand and recommend you the best product;
* All our LED luminaries comply with CE, RoHS standard. TUV, ENEC, VDE, SAA,C-Tick, LM79,LM80 listed for the leading products.