Q1: What is the warranty? What service can you provide during it?
RE: We provide 5 years warranty. If any quality problems on our side occured in this period ,we will take on the shipping cost and replacement.
Q2: What is colour temperature?
RE:Warm white = 3000±200K
Natural white = 4000±200K
Pure white = 5000±200K
Cool white = 5700±200K
Q3: Can I just buy the housing?
RE: We normall sell the entire light.
Q4: What is the production time?
RE: Normally 3-5 business days for samples, 10-15 business days for bulk orders.
Q5: Can you do DIAlux Simulation?
RE: We have professional DIAlux team to support you, IES files also can be downloaded on our Website.
Q6: Do you offer mounting accessories?
Q11: Is there cheap shipping cost to import to our country?
RE: Yes, please contact us for details.
Q7: Do you offer OEM or ODM?
RE: OEM and ODM service with customers‘ label is available,various choice for the package as below:
1. We can provide you with our present products with your own label;
2. We can modify our products as your request;
3. We can even develop totally new products based on your design;
Q8: Labeling ?
RE: Neutral labeling/ Custom designed labels / Laser printing labels (at request).
Q9: Finish color?
RE: Standard colors: Black / White,other colors can be customized, based on MOQ 50PCS.
Q10: Dimming functions?
RE: 1-10V / PWM / Resistance / Timer/ DALI dimmable driver available.
RE: For small order,express will be best.And for bulk order,ship by sea or train(Europe destination) is the best,but take much time.For urgent
orders,we suggest via air to airport plus our ship partner send to your door.
Q12:Can we get support if we have our own market position?
RE: Please inform us your detailed mind on your market demand,we will discuss and propose helpful suggestion for you,to find the best solution for you.
Welcome to contact us freely to get more details.
Thank you for your using Dualrays LED luminaires, we regards quality first as our marketing philosophy from the design and package of all our
products,we here declare that all of our products are tested by professionals and obey strict quality standards,we have professional after-sale
service team to follow our customers,we promise that when you find any quality problems caused by the products quality itself within its
guarantee period,you can contact us freely. When confirmed by the QC Department, we will immediately help you to exchange or
maintain products for free.Shenzhen Dualrays Optoelectronics Co., LIMITED. will serve you with heart and soul!
Fax: +86-755-6164 1072
Zip Code: 518125