Q1: What is the warranty for the F4 flood light? What service can I get during this period?
RE: For the F4 Series SMD LED flood light,Dualrays provide 5 years warranty.If any quality problems on our side occured in this period ,we will take on the shipping cost and replacement.
Q2: What’s the payment methods you can accept ?
RE: We can accept multi payment routes in order to be more flexible and convenient for our customers all over the world,Western Union,Paypal,T/T,L/C.But generally the standard payment method is T/T for bulk orders,30% T/T in advance,balance 70% before shipment The bank information is written in the PI.
Q3: How long for the delivery time?
RE: 3 to 5 working days for samples, massive orders is within 10-15 working days according to the quantity.30 days for customized products with opening new mold.Urgent delivery time requirement is available,we will try our best to help you.
Q4: Is there a MOQ?
RE: No MOQ, Sample order for testing welcome.
Q5: What is the Lead time?
RE: Normally 3-5 business days for samples, 10-15 business days for bulk orders.
Q6: Can you do DIAlux Simulation?
RE: We have professional DIAlux team to support you, IES files also can be downloaded on our Website.
Q7: Do you offer mounting accessories?
RE: Yes, please contact us for details.
Q8: Can I purchase the housing only?
RE: Normally we sell the entire luminaire.
Q9: What’s your shipping method ?
RE: UPS, DHL, Fedex, TNT or Shipping by Air,by train(for Europe) or by sea for option.
For more, please contact us freely.
Thank you for your using Dualrays LED luminaires, we regards quality first as our marketing philosophy from the design and package of all our
products,we here declare that all of our products are tested by professionals and obey strict quality standards,we have professional after-sale
service team to follow our customers,we promise that when you find any quality problems caused by the products quality itself within its
guarantee period,you can contact us freely. When confirmed by the QC Department, we will immediately help you to exchange or
maintain products for free.Shenzhen Dualrays Optoelectronics Co., LIMITED. will serve you with heart and soul!
Tel: 0086-755-2306 6948
Fax: 0086-755-6164 1072
Zip Code: 518125
Add: 6th Floor,Building 10, Gangzai Industrial Park, Furong Industrial Park,Xinqiao Industrial District,Shajing,Bao‘an District,Shenzhen 518125, P.R.China
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